Do you need to see a GP but can't get to the clinic? A telehealth consultation Canberra patients can rely on brings your doctor to you. You can talk to your GP by phone or video, right from home. This guide covers how it works, who can use it, and how to book with Kippax Medical Centre. It is part of other full guide Accessing GP & Telehealth Services at Kippax.

What Is a Telehealth Consultation?

Telehealth lets you speak with a GP without visiting the clinic in person. You can use your phone or a video call. Your doctor can discuss symptoms, review results, and manage many health concerns this way. Some issues still need a face-to-face visit. Your GP will let you know if that's the case.

Video vs Phone Consultations

Both options are available at Kippax Medical Centre. A video call lets your GP see you during the consultation. This can help with some assessments. A phone call is simpler and works well for many everyday concerns, like repeat scripts or result reviews.

Who Is Eligible for a Telehealth Consultation in Canberra?

Medicare rules apply to most telehealth appointments. In general, you need an existing relationship with your GP or practice.

The 12-Month Rule

Most patients must have seen a GP at the practice in person within the last 12 months. This supports ongoing, connected care rather than one-off online visits. If you're a new patient with no recent visit, your first consult may not be Medicare-rebated.

Exemptions to Be Aware Of

Some patients are exempt from the 12-month rule. This can include people in certain remote areas or specific care categories. If you're unsure whether you qualify, our reception team can help confirm your eligibility before you book.

How to Book a Telehealth Consultation at Kippax

Booking by Phone

Call our practice and let the receptionist know you'd like a telehealth appointment. They will confirm your eligibility and preferred format.

Booking Online

You can also book online and select "Telehealth Appointment." Choose either a video call or a standard phone call. If you choose a video, you'll receive an SMS with a link before your appointment time.

What Happens During and After Your Consultation

Your GP will call or connect at your scheduled time. They'll discuss your concerns, just as they would in person. After the consultation, you may receive a script, referral, or follow-up plan. Reminders are sent ahead of your appointment, so you won't miss your call.

Why Choose Kippax Medical Centre for Telehealth

At Kippax Medical Centre, we make it simple to stay connected with your GP. Our team serves Holt, Charnwood, Belconnen, and surrounding suburbs. Whether you need a quick script renewal or a follow-up chat, telehealth helps you get care without disrupting your day.

Frequently Asked Questions

Telehealth Consultation Canberra FAQs

Do I need to be an existing patient to book a telehealth consultation?

Generally, yes. Most Medicare-rebated telehealth appointments require you to have seen a GP at the practice in the past 12 months.

Is a telehealth consultation the same cost as an in-person visit?

This depends on your eligibility and the type of consultation. Speak with our reception team to confirm costs before booking.

Can I get a prescription through a telehealth consultation?

Yes. Your GP can issue an e-script during a telehealth consult when clinically appropriate.

What do I need for a video telehealth appointment?

You'll need a phone or device with internet access. We'll send an SMS link before your appointment to join the video call.

What if my condition needs an in-person examination?

Your GP will let you know if a face-to-face visit is needed. Some conditions require physical examination and can't be fully assessed online.

📍 41 Hardwick Crescent, Holt ACT 2615

📞 (02) 5114 2676 

📧 reception@kippaxmedicalcentre.com.au 

🔗Contact Kippax Medical Centre